Personalized Handmade Castle Autograph Guest Book, Memory Journal or Wedding Guest Book Sweet 16 Journal #GB-016 #guestbook

Frequently Asked Questions

When will my order ship?

Orders are schedule to ship according to our production time line. Production schedules vary based upon the individual item the number of orders received and the time of the year. Please see listing for details. Your order will ship in the order it is received according to our production time line listed in the offering.

Guidelines for holiday ordering:
Mother's Day on or before April 28th.
Father's Day on or before May 28th.
Wedding - varies depending event and item purchased
Christmas - Order by December 15th - check shop announcements for updates to shipping times

What if I need my order sooner?

We recommend placing your order as soon as possible to allow for time to create and ship your order! We understand that there are times when things happen and that simply isn't possible!

If your event date is before the scheduled ship date, please contact us! We will do our best to accommodate your request! If your event date is less than 5 days a Rush fee applies! Please see rush fee under the add on menu for further information!

We do not provide any guarantee of delivery for a specific event, so plan your purchase to allow sufficient time for your gift to be created and shipped.

If you have any questions, please contact us!

Do you guarantee delivery?

To guarantee delivery you must select and pay for USPS guarantee delivery i.e. Priority Express Shipping from the USPS during checkout! If you do not see this option, please contact us for further instructions!

Please keep in mind that purchasing priority express shipping gives you a guaranteed delivery provided by the USPS once they receive your package and does not guarantee the production time of your order. Our Production times vary depending on the item or items purchased, please read the listing for specific production times! If you have a questions on current production times, please check our shop announcements or contact us. Rush production request may require a rush service fee found under the Add On section of our shop.

What is a Digital Easy Print File?

A Digital Easy Print file is a professional high definition jpg file that comes ready to print on your local printer or through your local print shop provider. It is not a template that you edit.

The cost of the digital file includes our professional work to format, layout and colorize the artwork in order to create your one of a kind file with your personalized information. The process on average takes approximately 3 hours work time. Some take longer. It also includes 3 professional edits at no additional cost for the same event.

Digital Easy Print files allows you focus on getting other tasks done while we professionally create your print file. It also saves you USPS shipping time as well as saves you the cost of postage.

I received my order and there is a problem with my order, what do I need to do?

Contact us within 3 days of receiving your item and provide us with a picture of the problem. We will review your request and provide you with instructions! Most problems can be resolved quickly!

We guarantee our work! This means that we make a mistake on your order, we will provide you with a replacement of equal or greater value.

If you order shipment arrives late due to postal carry delays we do not issue credits nor accept returns. Please make sure you order to allow sufficient time for production and shipping of your item. Check our shop announcement for current details during peak season

If your item was customized i.e. colors changed, graphics modified and/or personalized, it cannot be returned, exchanged or cancelled.

Do you offer coupons?

Yes, from time to time we offer special coupon discounts. Coupons are sent out to our email list. If you would like to be added to the list, please let us know! Coupons may not be used for items that are on sale.

I like the design but would prefer different colors, how do I make my request?

To request colors to match your theme, simply add a note to seller during check along with providing your personalized information. If we need further information from you we will contact you.

How do I submit my names for a seating chart?

The best way to submit your names it to copy and paste the list into a message to seller during checkout. Your list must be in the table headers and guest names in order you would like them to appear on your seating chart. Do not include bullets by the names unless you want them printed on the seating chart. Your list will be used to create a graphic file that will be used to create your seating chart.

I would like two names on my escort cards, will they fit?

Escort cards are designed to accommodate one name per guest. If you would like to customize the cards to two names, please contact us for pricing. The escort cards will need to be modified to accommodate your request.

I need to ship to an alternate address, what should I do?

To ship to an alternate address, add the shipping address to your order during checkout. If you need to add this information to your order after placing your order, please send us a message. Addresses sent to us by email will be added to the notes of the order. We will do our best to ship as requested, however, because the address is outside the shipping system, we cannot guarantee that your request will be honored.

If you are paying with PayPal, your order must ship to the PayPal address, to receive the PayPal guarantee.

If you have any questions, please contact us!